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How n95 Handles Your Personal Data

This Privacy Policy explains exactly what personal data n95 collects when you open an account or use our platform, how we use it, who we share it with…

Data collected only for stated purposesYour right to access and correct recordsSecure storage with encryption at restCookie preferences you controlContact us anytime to request changes

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What This Policy Covers and Where It Applies

n95 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data processed by n95 in connection with accounts created where local law permits. We collect information you provide directly — such as your name, email address, mobile number and payment method details when you deposit via UPI, Paytm or PhonePe —

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as well as data gathered automatically through your browser and device. We use this data to operate your account, process transactions and keep communications relevant to your activity. We do not sell your personal data to third parties. Data is retained only as long as your
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account remains active or as required by applicable law, after which it is securely deleted or anonymised. Eligibility to hold an account depends on local law in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to access a copy of your personal data, or need to correct inaccurate records, our privacy support team is available around the clock.

Email Privacy Request Send a written request to our dedicated privacy inbox. Include your registered email and the nature of your request — access, correction or deletion — and we will process it within two business days.

Live Chat Support Open the live chat widget inside your account dashboard to speak with a support agent about any data concern. Agents are available at all hours and can escalate privacy queries to the dedicated team immediately.

Help Centre Ticket Submit a formal ticket through the Help Centre under the Privacy category. You will receive a reference number confirming receipt, and a privacy team member will follow up with a detailed response.

HOW WE PROTECT YOUR DATA

Six Ways n95 Keeps Your Data Safe

From the moment you open an account to the moment you make a withdrawal via UPI or PhonePe, your personal data moves through encrypted channels and is accessible only to staff with…

Encryption at Rest and in Transit

All personal data — including your payment method references for UPI, Paytm and PhonePe — is encrypted using AES-256 at rest and TLS 1.3 in transit. No plaintext personal records are stored on our servers at any point.

Cookie Controls in Your Account

We use strictly necessary cookies to keep your session active, and optional analytics cookies to improve page performance. You can adjust or withdraw cookie consent at any time from the Privacy Settings panel inside your account.

Account Security Measures

Your account is protected by password hashing, optional two-step verification, and automatic session expiry after inactivity. We alert you by email and SMS whenever a new device logs in so you can spot unauthorised access immediately.

Data Retention and Deletion

Personal data tied to an active account is retained as long as the account remains open. When you close your account, we remove identifiable records within 90 days unless a statutory retention period requires us to keep specific transaction logs longer.

Who We Share Data With

We share data only with payment processors (such as the gateways behind UPI and Paytm), fraud-prevention services and analytics tools — all bound by data-processing agreements. We do not share data with advertisers or data brokers.

Your Right to Request Changes

You may request a full export of your personal data, ask us to correct any inaccuracy, or request deletion of your records at any time by contacting our privacy team. We confirm all completed requests in writing via your registered email.

Common Questions About Your Privacy Rights

Below are answers to the questions we hear most often about how n95 handles personal data. If your question is not covered here, contact our privacy team through the channels listed above and we will get back to you within two business days.

We collect your name, email address, mobile number, date of birth and the payment method references you use — such as your UPI ID or Paytm mobile number. We also log device identifiers and IP addresses for security purposes.

Submit a data-access request via the Help Centre ticket form or by emailing our privacy inbox. Quote your registered email and we will send a structured export of your account data within two business days of verification.

Yes. Submit a deletion request through our privacy support channels. We will remove identifiable records within 90 days of account closure. Certain transaction logs may be retained where required by applicable law in your region.

We share data only with payment processors (the gateways behind UPI, Paytm and PhonePe), fraud-prevention partners and analytics providers. Every third party signs a data-processing agreement. We do not sell your data to advertisers.

We use strictly necessary cookies for session management and optional analytics cookies. You can withdraw consent for non-essential cookies at any time in the Privacy Settings panel inside your account without affecting your ability to log in or deposit.

Identifiable personal records are deleted within 90 days of account closure. Anonymised transaction summaries may be retained longer where law requires. You will receive written confirmation once the deletion is complete.

Contact our privacy team via live chat, the Help Centre ticket form or our privacy email. If you remain unsatisfied after our response, you have the right to escalate to the relevant data-protection authority in your jurisdiction where local law permits.

How n95 Handles Your Personal Data

How to Contact Us About Your Data

Six Ways n95 Keeps Your Data Safe

Encryption at Rest and in Transit

Cookie Controls in Your Account

Account Security Measures

Data Retention and Deletion

Who We Share Data With

Your Right to Request Changes

Common Questions About Your Privacy Rights

01 What personal data does n95 collect when I open an account?

02 How do I access a copy of all the data n95 holds about me?

03 Can I ask n95 to delete my personal data?

04 Does n95 share my data with third-party companies?

05 How does n95 use cookies and can I turn them off?

06 How long does n95 keep my personal data after I close my account?

07 Who do I contact if I believe my data has been mishandled?

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