Reference

Your n95 legal essentials

This page sets out the legal terms that apply when you open and use an account with n95 in India.

India legal termsPrivacy rightsCookie choicesAccount eligibilityUPI record context
n95 Your n95 legal essentials
CONTACT ROUTES

Reach us on legal matters

Legal requests need a clear path, so we separate policy questions from ordinary account help. You can ask about terms, privacy rights, cookie choices, transaction records, access changes or account closure.

Legal email Write to our legal mailbox for terms, privacy, data access, correction, deletion or account closure requests. Use the email linked to your account where possible, and add any UPI, Paytm or PhonePe reference that helps us trace records.
Live chat handoff If you start in chat, ask for a legal or privacy handoff. The chat team can collect your account ID and pass the matter to the right desk, but policy decisions are handled by the legal response team.
Security contact For suspected account access issues, report the matter from your registered email or mobile number. We may lock sensitive actions while we verify control, check recent wallet activity, and review device or session records.
ACCOUNT CARE

How we handle legal duties

We treat legal handling as part of account care, not as a separate afterthought. The same account, wallet and support records that help you use the lobby also help us respond to…

Data use

We use account data to create your login, run wallet checks, process legal requests, handle disputes, and protect access. We do not ask for more than we need for these account and compliance tasks.

Cookie choices

Cookies help keep your session active, remember language choices, and measure whether legal pages load correctly. You can manage browser cookies on your device, though some account security functions may need essential cookies.

Account security

We review login patterns, device signals and wallet activity when a legal or security concern is raised. If a request looks unusual, we may ask for extra checks before changing account data.

Record retention

Transaction, KYC, wallet and support records are kept for periods tied to legal, tax, fraud prevention and dispute handling needs. When those reasons no longer apply, records may be deleted or made anonymous.

Change requests

You may ask us to correct account data that is wrong, update contact details, close an account, or explain how a record is used. We will verify your identity before making sensitive changes.

Regional access

Access can vary across India because local law may differ by place. If eligibility is discussed, we treat it as dependent on local law and available only where local law permits.

Legal answers before you join

These answers cover legal rights connected to your account, data, cookies, access, payment records and contact routes. They are written for you as an account holder or applicant in India. If your case involves a dispute or a local legal requirement, contact us with clear account details so we can respond properly.

The account terms, privacy terms, cookie rules and any game or wallet rules shown inside your account apply together. Access and eligibility depend on local law and are available where local law permits.

We keep account details, login records, wallet activity, support messages, device signals and payment references where needed for security, transactions, disputes, tax duties or legal requests. Sensitive changes require identity checks first.

Yes. Send the correction request from your registered email or mobile number and explain what is wrong. We may ask for proof before changing names, contact details, payment links or identity records.

Payment references are linked to your wallet history so we can trace deposits, withdrawals, refunds, failed transfers and disputes. We use these records for account service, security checks, tax needs and legal responses.

You can request closure through the legal mailbox or support handoff. We may need to settle pending wallet matters, retain records required by law, and verify that the request comes from you.

Some cookies are essential for login security and session control. Other cookies may support language, page loading and measurement. You can manage cookies through your browser, but core account functions may be affected.

Use the legal email path and include your registered mobile number or email address. Add any relevant payment reference, date, device detail or support case number so we can locate the correct records.